FAQs

I do not see my subscription
  1. Initiate a Support Ticket
  2. Specify whether you paid with a credit card or PayPal
  3. If your PayPal email is different from your login email, please specify
Using the RSS Feed
  1. On your Dashboard page, click “View Shows” on the option tab to go to see your podcast and to copy your RSS feed (example below)

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  2. Paste the feed into your podcast app*

*There are many podcast apps that accept private RSS feeds, and all have their own way of adding a feed.  A few popular ones and their steps to add are listed below (subject to change based on app provider’s updates). If yours is not listed, follow the instructions from the app provider.

Apple:
  1. Click the Library icon (bottom of the screen).
  2. Click the “Edit” link in the upper-right hand corner.
  3. Click “Add a Podcast by URL.”
  4. Paste in the podcast’s RSS feed.
Playapod:
  1. Click “My Subscriptions”
  2. Click the “+” button on bottom right of screen
  3. Paste your RSS feed
Podbean:
  1. Click “Following” on the bottom
  2. Click “Add Feed URL”
  3. Paste your feed and click done
Podcast Addict:
  1. On the podcasts tab, click “+” in the top right
  2. Click the orange “RSS” button
  3. Paste your feed in the top line and click “add”
Google Podcasts:
  1. On the bottom of the app, click “Activity”
  2. Click “Subscriptions”
  3. On top right, click the three dots
  4. Click “Add by RSS feed”
  5. Paste your feed and hit subscribe
Change payment method

Change payment method

  1. Navigate to My account > Manage Subscriptions.
  2. Update Payment Method: Within your current subscriptions, locate the option to “Update Payment Method.”
Switching Between Credit Cards:
  1. Click the “Update payment” option.
  2. A pop-up will appear, prompting you to enter your new card details.
Switching from Credit Card to PayPal:
  1. To switch from credit card to PayPal, you’ll need to cancel your current subscription.
  2. At the end of the subscription cancellation period, re-subscribe using your PayPal account.
Switching from PayPal to Credit Card:
  1. Similarly, to switch from PayPal to a credit card, cancel your current subscription.
  2. At the end of the cancellation period, resubscribe using your credit card.
How do I cancel my subscription?

Once you access your Account, click “My Subscriptions” on the options tab. This page will show all your subscriptions and their status. To cancel click on the “Cancel Subscription” button (example below).


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